Customer dialogueCustomer dialogue

Across northern Europe, we provide vital access to financial services for more than 5 million customers through our presence in 13 countries, online banking, contact centres and ATMs.

People who are busy should have access to the Bank wherever they are and whenever they wish. In the past couple of years there has been a tendency towards increased use of eBanking instead of conventional distribution channels such as ATMs.

Chart showing distribution channels

All our customers should be able to get in touch with us regardless of place, time of day, physical condition and communications medium. Since the middle of 2006 the Danske Bank Group has therefore expanded its selection of channels with services with e-mail and text message services.

Chart showing subscription services

By using cutting-edge technology and cross-channel design, we aim to make customer experience exceptional – no matter what channel our customers choose to use.

 

Last updated/revised on August 7, 2008

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The CR Secretariat
Holmens Kanal 2-12
1092 Copenhagen K
Denmark
Tel.: +45 45 14 06 81

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