CustomersCustomers

As one of northern Europe’s leading financial services providers, the Danske Bank Group has a considerable effect on our customers as well as society as a whole. This impact is owing to a great extent to our role as a provider of a financial infrastructure that stimulates innovation and economic growth.

The Group has made it a key objective to ensure that our products and services are easily accessible to our customers through multiple channels such as online and mobile banking, telephone contact centres, ATMs and our branch network in nine countries. 

Our customers also rely on our expertise for support in making important financial decisions. We therefore wish to use our knowledge to advance customers’ financial skills and economic growth.

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Contact usContact us

The CSR Secretariat
Holmens Kanal 2-12
1092 Copenhagen K
Denmark
Tel.: +45 45 14 06 81

E-mail
See contact personsMore contact info

Selected initiativesSelected initiatives

Woman
Danica Pension waiting time
Danica Pension deals with more than 500,000 enquiries a year. It has launched a number of initiatives to reduce waiting time.

Read about Danica waiting time
Netbank access
Access to online banking
The Danske Bank Group works to improve access to online banking facilities for disabled customers.

Read about easy online access
Mobile banking
Mobile banking
So that customers can get in touch with us regardless of time, place and medium, we have launched a new banking channel.

Read about mobile banking
Alt
A green drive

In 2007, the Group's leasing company, Nordania, developed an environmental concept for its corporate car schemes.

Read about a green drive

Learn moreLearn more

Mission
The Danske Bank's mission is to be the best local financial partner.

See presentation on our vision and mission
Fees
At Danske Bank we place importance on the customers' need to know what they pay in fees and why.

Read Danske Bank Denmark's fee policy