Every year, the Group conducts a survey to register the satisfaction, motivation and loyalty of all its employees. The purpose of the survey, which is based on a European model known as the European Employee Index, is to identify the need for HR focus areas and activities in the coming years. When measurements do not live up to expectations, the local managers – supported by the HR functions – must initiate activities to improve employee satisfaction.
Employee satisfaction survey 2011
Despite the negative effects of the financial crisis on our employees' daily working lives, satisfaction among the Group's employees increased in 2011. The results of the employee survey 2011 show that overall satisfaction rose to the highest level ever. Two of the main factors behind the high score were satisfaction with one’s immediate superior and collaboration with colleagues, and the scores for most parameters rose at most business units.
For country results on employee satisfaction and motivation, see CR Fact Book 2011 (PDF 2,95 MB).
Social capital
Last year, we started measuring social capital, which is an indicator of fairness, trust and cooperation. Like the employee satisfaction score, the Group's score for social capital in the employee opinion survey was also high: 81.
Read more about social capital.
Last updated on 9 February 2012