It is important for both the Danske Bank Group and our employees that employees maintain and develop their competencies. We are therefore working to develop methods to measure the effect of training and educational activities on employees' professional development.
Integrated learning
We believe that our employees develop their competencies best at their own desks and that learning should therefore be an integral part of everyday work. When separate educational or training activities are needed, we use courses, blended learning and pure e-learning. But we still regard our employees' use of their new knowledge in everyday work as the most important prerequisite for long-term improvements in their work.
New measurement tool
In 2007, the Group developed a tool for measuring the effects of the education and training we use to increase our employees’ professional knowledge of a specific area. The tool measures the degree to which the activity actually results in learning and provides a basis for improving the way we use training. Specifically, the tool measures employees' knowledge before and after the training programme, thus showing the immediate change in the level of knowledge.
To measure the more long-term benefits, another measurement is made three to six months later on the assumption that the employee has by then had the opportunity to use the new knowledge actively.
Last updated/revised on January 31, 2008