Product responsibility

These symbols specify the level of the Group’s reporting on individual indicators:

Full reporting	Partial reporting	Not reported/ not relevant

References

"Report" refers to Corporate Responsibility 2010.

"Website" refers to www.danskebank.com/responsibility unless otherwise stated.

"Annual Report" refers to Annual Report 2010.

"Fact Book" refers to CR Fact Book 2010.

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GRI indicator	Description	Reference	Comment	Status	Global Compact principle
PR 1	Health and safety impacts of products and services		Not relevant.		1
PR 2	Non-compliance concerning health and safety impacts of products		Not relevant.		1
PR 3	Sustainability information about the product required by procedures		Not relevant.		8
PR 4	Non-compliance concerning product and service information and labeling		Not relevant.		8
PR 5	Practices related to customer satisfaction	Report, pp. 13-15 Fact Book, p. 7 Website
PR 6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications		Not reported.
PR 7	Non-compliance concerning marketing communications		Not reported.
PR 8	Number of substantiated complaints regarding breaches of customer privacy and losses of customer data		Not reported.		1
PR 9	Fines for non-compliance with laws and regulations		Not reported.