Privacy statement and use of cookies on Danske Bank’s websites and in Danske Bank’s electronic self-service solutions

How we use your data when you contact us via our websites

If you ask to be contacted, send us an e-mail or ask for a brochure or the like from our websites, you will disclose your name and address, e-mail address, telephone number and other data, including your CPR number (civil registration number). We use this information to process your request, and then we delete it. So your information will not be stored in a cookie.

Cookies

This privacy statement explains how we at Danske Bank use the electronic footprints you leave when you visit our websites and use our electronic self-service solutions such as Danske eBanking, Danske Netpost, Danske Mobile Banking, Danske Tablet Banking, Business Online and Danske Bank apps. The statement also provides information about the individual cookies that you can accept and explains how to accept the use of cookies, how to revoke your acceptance of cookies, how to refuse cookies, and what to do to prevent your browser from using cookies at all.

Use of cookies on our websites

We use cookies on our websites and in our electronic self-service solutions. A cookie is a small text file used by many websites to track repeated visits by users. As an inactive file, a cookie cannot spread viruses or other harmful programs.

Cookies cannot be used to identify you personally. You should, however, read the following information about our self-service solutions.

Specific information about cookies in our self-service solutions

Our self-service solutions use session cookies to make sure that you can do your banking business. This means that you cannot use solutions such as Danske eBanking, Danske Netpost, Danske Mobile Banking, Danske Tablet Banking, Business Online and Danske Bank apps without session cookies. You cannot disable these cookies while using our self-service solutions, but they will disappear when you log off a solution.

Purpose

We use cookie information only for ordinary operations and for the compilation of statistics that can be used for purposes such as improving our websites and adjusting user experience to your needs. We also use a few cookies for marketing purposes. We do not use data from cookies to obtain personal information about you.

Accept the use of cookies, revoke your acceptance of cookies or refuse cookies

The first time you visit one of our websites, you will see a message box about the use of cookies. If you click a link or a function on the initial page, you will accept the use of cookies. We will set a cookie on your computer to remember your acceptance. This cookie makes sure that we do not need to notify you on your next visit.

If you do not want to use cookies, simply click the No Thanks To Cookies option. We will set a cookie to remember your setting, and no cookies will be used on your next visit.

If you want to revoke your acceptance or cancel your refusal of cookies, you must delete the cookies stored on your computer. On your next visit, you will again be able to accept or refuse cookies. See below for information on how to delete existing cookies from your system.

If you want to avoid cookies altogether, you must disable cookies in your browser. However, disabling cookies will make it impossible for you to log on or use other functions that require the individual pages to remember your actions.

Types of cookies

When you visit our websites, information is sent to us via cookies. This information includes

  • the Danske Bank pages you looked at and the date and time you looked at them
  • the browser you are using
  • your screen resolution
  • your operating system
  • your Java version

We may set the following cookies on your computer when you visit our websites:

Name
Type
Scope
Purpose
Classification
s_cc
Session 
Global
Statistics
Cat. 2 – operations
s_sq
Session 
Global
Statistics
Cat. 2 – operations
s_sv_sid
Session
Global
Statistics
Cat. 2 – operations
s_vi
Persistent
Global
Statistics
Cat. 2 – operations
BrowserDetectCookieTest
Persistent
Local
To check whether the computer is ready to run eBanking
Cat. 1 – needed for functionality
PopupShown
Persistent
Global
To count the number of pop-ups shown
Cat. 1 – needed for functionality
CustomerSegment
Persistent
Global
To remember customer segment (personal or business)
Cat. 1 – needed for functionality
QST (third-party cookie)
Persistent
Local
User survey
Cat. 1 – needed for functionality
QSI_HistorySession
Session 
Local
User survey
Cat. 2 – operations
QSI_SI__intercept
Persistent 
Local
User survey
Cat. 2 – operations
C (third-party cookie)
Persistent 
Local
Marketing
Cat. 2 – operations
cid (third-party cookie)
Persistent 
Local
Marketing
Cat. 2 – operations
uid (third-party cookie)
Persistent 
Local
Marketing
Cat. 2 – operations
CookiesOn
Persistent 
Global
To check whether cookies have been accepted or not
Cat. 2 – operations
mbox
Persistent 
Local
Improvement of content
Cat. 2 – operations

Global and local cookies

A global cookie can be set on any page on our websites.

A local cookie is set only on a number of selected pages.

Session cookies:These cookies are set when you open your browser and last until you close it again. When you close your browser, the cookies will be deleted automatically.

Persistent:These cookies last for a predetermined length of time and remain on your system until they expire or you delete them.

Statistics - Adobe Analytics: Danske Bank uses Adobe Analytics. This is a tool for performing statistical analyses. For privacy information, see the Adobe Analytics’ privacy statement.

User survey – Qualtrics (QST – third-party cookies): Danske Bank uses Research Suite and Site Intercept from Qualtrics. These tools are used for user surveys. For privacy information, see the Qualtrics’ privacy statement.

Marketing (third-party cookie): We use these cookies to monitor use across multiple pages. We may use them to build profiles that show searches made or pages visited. Anonymous data may be shared with third parties.

Improvement of content: These cookies enable us to show the content that is most relevant to our visitors.

Delete cookies

All browsers enable you to delete individual or all cookies at once.

The procedure for how to delete varies from browser to browser. Remember to delete cookies in all the browsers that you are using.