Use of cookies on Danske Bank’s websites and in Danske Bank’s electronic self-service solutions

Cookies

This privacy statement explains how Danske Bank uses the electronic footprints you leave when you visit our websites, including websites hosting electronic self-service solutions such as Danske eBanking, Danske Netpost, Danske Mobile Banking, Danske Tablet Banking, Business Online and Danske Bank apps. The statement also provides information about the individual cookies that you can accept and explains how to accept the use of cookies, how to revoke your acceptance of cookies, how to refuse cookies, and what to do to prevent your browser from using cookies at all.

Use of cookies on Danske Bank’s websites

We use cookies on our websites and in our electronic self-service solutions. A cookie is a small text file used by many websites to track repeated visits by users. As an inactive file, a cookie cannot spread virus or other harmful programs.

Cookies cannot be used to identify you personally. You should, however, read the following information about our self-service solutions.

Specific information about cookies in self-service solutions

Our self-service solutions use session cookies to make sure that you can carry out your banking business. This means that you cannot use solutions such as Danske eBanking, Danske Netpost, Danske Mobile Banking, Danske Tablet Banking, Business Online and Danske Bank apps without session cookies. You cannot disable these cookies while using self-service solutions, but they will disappear when you log off the solution.

Purpose

We use cookie information only for ordinary operations and for the compilation of statistics that can be used for purposes such as improving our websites and adjusting user experience to your needs. We do not use data from cookies to obtain personal information about you, and no information is passed on or sold to third parties (outside Danske Bank Group).

Accept the use of cookies, revoke your acceptance of cookies, or refuse cookies

The first time you visit one of our websites, you will see a a message regarding the use of cookies. You automatically accept the use of cookies by proceeding from the initial page. We will set a cookie on your computer to remember your acceptance. This cookie makes sure that we do not need to notify you at your next visit.

If you do not want to use cookies, simply click the No Thanks To Cookies option. We will set a cookie to remember your choice, and no cookies will be used at your next visit.

If you wish to refuse cookies, simply click the ”refuse cookies” option. We will, however, set a cookie to remember your choice, and no cookies will be used at your next visit.

If you do not want to use cookies, you need not do anything – we will not set any cookies until you have given us your acceptance. In this case, the message will remain visible on all pages, thus making it possible for you to accept the use of cookies at any time.

If you wish to revoke your acceptance or cancel your refusal of cookies, you must delete the cookies stored on your computer. At your next visit, you will again be able to accept or refuse the use of cookies.

If you wish to totally avoid cookies, you must disable cookies in your browser. However, disabling cookies will make it impossible for you to log on or use other functions requiring that the individual websites can remember your choices. At the bottom of this page, we explain how to disable cookies and delete existing cookies.

Types of cookies

When you visit our websites, information is sent to us via cookies. This information includes

  • the Danske Bank pages you looked at and the date and time you looked at them
  • the browser you are using
  • your screen resolution
  • your operating system
  • your Java version

The cookies that we set on your computer when you visit a Danske Bank website are the following:

Name
Type
Scope
Purpose
Classification*
s_cc
Session
Global
Statistics
Cat. 2 – operations
s_sq
Session
Global
Statistics
Cat. 2 – operations
s_sv_sid
Session
Global
Statistics
Cat. 2 – operations
s_vi
Persistent
Global
Statistics
Cat. 2 – operations
BrowserDetectCookieTest
Persistent
Lokal
Check whether the computer is ready to run eBanking
Cat. 1 – needed for functionality
PopupShown
Persistent
Global
Count the number of pop-ups shown
Cat. 1 – needed for functionality
CustomerSegment
Persistent
Global
Remember segment (personal or business)
Cat. 1 – needed for functionality

Session cookies: These cookies are created when you open your browser and last until you close it again. When you close your browser, these cookies will be deleted automatically.

Persistent cookies: These cookies last for a predetermined length of time and remain on your system until they expire or you delete them.

Statistics – SiteCatalyst: Danske Bank uses SiteCatalyst from Adobe. This is a statistical tool for performing statistical analyses. Click here to see the SiteCatalyst privacy policy.

Delete or disable cookies

All browsers enable you to delete individual cookies or delete them all at once.

The procedure of deleting cookies varies from browser to browser. Refer to the links below for instructions for your specific browser. Remember to delete cookies in all the browsers that you are using.

How to delete cookies

Contact us via our websites

If you ask to be contacted, send us an e-mail or ask for a brochure via our websites, you disclose your name and possibly also your e-mail address, telephone number, CPR (civil registration) number or other personal data. We use this information to process your request. We will delete the information once we have dealt with your request. So your information is not stored in a cookie.