Second generation Sampo Bank employee
I have been a Sampo Bank customer all my life and both my parents have been employed by the Sampo Group. My mother has worked in the bank for about 30 years. So I knew quite well what to expect when I applied for this job and there have not been any negative surprises.
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Miika Lindqvist, 30 years |
Education: Bachelor of Business
Title: Customer Adviser
Department: Tuusula Branch
Years of service: Since June 2006 |
Holistic approach to customers’ financial situation
My job is to provide my 280 customers with the best possible service. I am their contact person in all banking-related matters, including loans and investments. We use the Personal Financial Planner to manage a customer’s finances, which helps us to get an overview of all the five essential areas in their economy: housing, savings, investments, retirement and unpredictable cost. In a yearly face-to-face meeting we discuss this plan with customers and find the best products to match their needs. It is a great feeling if I can provide the service they are looking for. What motivates me the most is a happy and satisfied customer.
Flexible and independent job
I enjoy having flexible working hours. I can plan my own working week and arrange my meetings. Some customers prefer to meet after our opening hours and I am happy to be able to do that. At the same time, it gives me a possibility to leave the office earlier on days that are not so busy.
The direct contact with customers is one of the best things in my job. Once in a while, I fill in for my colleagues at the cashier’s desk. As I work in a relatively small branch, we need to be flexible in helping each other out during holidays and sick leaves. It is a nice change and gives me a good understanding of our work as a branch.
Danske brings new opportunities
I think that the Danske Bank's acquisition of Sampo Bank is a positive thing. Being part of a larger group will provide our customers with new opportunities and that makes my work more interesting. Danske Bank brings stability, better risk management and new products. In addition, a large international group offers better career opportunities, such as postings in other countries.