Having worked as a real estate agent for several years I fancied seeing what it was like on the other side of the desk – I do not have any regrets. As a real estate agent I often worked 60 hours a week, and never felt I was off duty – but now I can relax when I go home.
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Thomas Nygaard Knudsen, 27 years |
Qualifications: Business College qualification as real estate agent
Job title: Customer Adviser
Location: Customer Call Centre in Høje Taastrup
Experience: Two years |
24-hour service – all year round
My job is very multifaceted. In particular I handle incoming calls from customers. All enquiries come to us and these can involve everything that customers need to know. Sometimes, we refer the enquiry to a branch if there is something we can’t complete in-house. We also handle calls from the whole Nordic region outside normal hours and at weekends.
Customers can ring the bank 24-hours a day all year round. For instance, we can process a car loan for a customer who rings at the weekend. We also have customers looking for a loan who phone in the evening, for example, because they work in a large open-plan office and don’t want the details of their call overheard by colleagues.
You will be well looked after in Danske Bank
Before joining the department where I work now I spent three months on a training course. That was fantastic, and I was on full pay. If I want to progress further or do something different, then there are also opportunities to do that. All in all, there are many opportunities in the Bank, and you’ll be well looked after.
Good team spirit with colleagues.
Although my job is flexible and I am well paid, it also means a lot that I have some really terrific colleagues. There is great team spirit which is also noticeable when we’re not working. Although we’re sitting talking on the phone all day we are also good at having fun together.
A real pride in working here
The fact that I work for a multi-branded company is especially noticeable outside normal hours, for example because our service organisation covers Fokus Bank in Norway, Danske Bank in Sweden and Realkredit Danmark. The most important aspect for me, however, is that I feel a real pride when I hear the name Danske Bank. I am happy to tell others that I work here; because everyone knows the Bank and that it has a good image.
Assigned new challenges
During my time working in Danske Bank my job has been constantly developing. Today, for example, I deal with more calls from eBanking customers abroad and have many more complicated assignments than when I first started. This development has also involved acquiring more skills, which means that my assignments have become correspondingly more demanding.