In Danske Bank, we are committed to be on the forefront of digital development with the vision to be recognised as the most trusted financial partner, creating the bank of the future.
Our department, Digitalization Centre of Excellence (CoE) in Customer Service Delivery, is expanding the team and we are looking for profiles with strong personalities and a genuine desire to exceed the expectations of our customers. This is a unique opportunity to become part of an organization where change is constantly on the agenda and to play a central role in driving change initiatives and developing the future bank.
Customer Service Delivery has a clear focus on transforming and developing customer journeys and end-to-end processes, supported by a very strong focus on digitalisation. In Digitalization CoE we work in partnership with business and IT to create simple, customer-centric processes. Our team ranges from young candidates to senior Programme Managers with experience from banking, IT and Management Consulting.
Our team is characterized by highly professional competencies and execution in a motivating and dynamic environment and we value focused efforts to continuously improve ourselves as well as our team.
Make an impact
The financial sector is moving in a direction where digitalization of processes has become more needed than ever. A position with Digitalization CoE in Danske Bank will provide you with a challenging and engaging working environment, where you will be involved in automating business processes. We are looking for profiles with interest in processes and workflows as well as profiles to drive and ensure efficient business clarification and decisions.
As a Senior Consultant, your tasks include process discoveries and identification of automation potential in entire organisation as well as advising on digital solutions. You facilitate decision-making for stakeholders on all levels and have a proactive approach to the successful outcomes, as well as creating high quality presentations for colleagues, experts, and managers.
Among the tools we deploy in our digitalisation projects include Business Process Management (BPM), Robotics, Machine Learning and technologies in the Artificial Intelligence area. It is an advantage if you have experience or a relevant background within this space.
Customer-focus and a change mind-set
We are looking for new colleagues ready to help us change the way we do banking creating exceptional customer experiences. Your greatest assets are your passion, “can do” attitude, a process mind-set and strong problem solving skills to everything you do.
Furthermore, you have a strong drive and thrive in an environment where you execute and deliver towards sharp deadlines and your ambitions and ability to reach your goals are high.
It is a prerequisite to be a strong team player and good communication skills in Danish and English are required.
You have an academically relevant educational background with good results - such as a Master's degree in engineering, business studies, economics or IT combined with 2+ years of relevant working experience. Make sure to tell about your educational background and the experience you can bring to the job when you apply.
You thrive in an informal setting and want to contribute to our feedback culture with a continuous improvement mind-set. Your tasks will reflect your level of competence and the salary your qualifications.
Share your motivational letter and CV with us already today. If you have any questions, please contact Department Manager Susanne Skaarup + 45 25 55 62 22.
Send application and CV no later than 30.07.2018.
Danske Bank is a Nordic bank with strong local roots and bridges to the rest of the world. For more than 145 years, we have helped people and businesses in the Nordics realise their ambitions. Danske Bank has more than 19,000 employees in 16 countries around the world who serve our 3.4 million personal, business and institutional customers. In addition to banking services, we also offer life insurance and pension, mortgage credit, wealth management, real estate and leasing services.